RebootCloud

Who We Are

RebootCloud operates as a digital budgeting platform serving the Vietnamese market while maintaining international data protection standards. We're based at 45 Nguyễn Thi, TDP Tân Hà 4, Phường Thống Nhất, TX Buôn Hồ, Đắk Lắk 630000, Vietnam.

When we say "we," "us," or "our," we mean RebootCloud. When we say "you" or "your," we're talking about anyone who uses our budgeting tools and financial management services.

This policy applies to all users of our platform, whether you're creating budgets, tracking expenses, or using our financial planning tools.

Information We Collect

Running a budgeting platform means we need certain information to provide you with personalized financial insights. Here's what we collect and why:

Account Information

Your name and email address for account creation
Phone number for security verification (optional)
Password information (encrypted and never stored in plain text)
Profile preferences and dashboard customizations

Financial Data

Budget categories and spending limits you set
Transaction data you manually enter or import
Financial goals and targets
Income information you choose to provide
Expense tracking and categorization data

Usage Information

We collect data about how you use our platform to improve your experience. This includes which features you use most, how long you spend on different sections, and what devices you're using.

We also track error reports and performance metrics to keep our service running smoothly. None of this information is tied to your personal financial data in ways that could compromise your privacy.

How We Use Your Information

Your data serves specific purposes in making our budgeting platform work for you. We don't use your information for anything unrelated to providing and improving our financial management services.

Data Type	Purpose	Legal Basis
Account Information	Service provision, communication, support	Contract performance
Financial Data	Budget analysis, spending insights, goal tracking	Legitimate interest
Usage Data	Platform improvement, feature development	Legitimate interest

We generate spending insights and budget recommendations based on your data, but these analyses happen within your individual account. We don't combine your financial information with other users' data to create broader market insights.

Data Storage and Security

Your financial data deserves serious protection. We use industry-standard security measures, but we also want you to understand how we handle your information practically.

Where Your Data Lives

We store your data on secure servers located in Vietnam and Singapore. This keeps your information within regional data protection jurisdictions while ensuring reliable access to our services.

Your financial data is encrypted both when it's stored on our servers and when it travels between your device and our platform. We use AES-256 encryption for stored data and TLS 1.3 for data in transit.

Access Controls

Only essential team members can access user data, and only when necessary for support or technical issues
All access is logged and monitored
Two-factor authentication is required for all administrative access
Regular security audits and penetration testing

Information Sharing

We don't sell your personal data to anyone. Your financial information stays within our platform unless you specifically choose to share it or we're legally required to disclose it.

We will never share your budget details, spending patterns, or financial goals with third parties for marketing purposes.

When We Might Share Information

With your explicit consent for specific integrations you request
To comply with Vietnamese legal requirements or valid legal processes
With service providers who help us operate the platform (hosting, payment processing, customer support) under strict confidentiality agreements
In the event of a business merger or acquisition, with 60 days advance notice to users

Our service providers are contractually bound to protect your data and can only use it for the specific services they provide to us. They cannot use your information for their own purposes.

Your Rights and Controls

You have several rights regarding your personal data. Here's how you can exercise them and what each one means in practical terms.

Access and Portability

You can download a complete copy of your account data at any time through your dashboard settings. This includes all your budget information, transaction records, and account details in a standard format that you can use elsewhere.

The export process typically takes a few minutes for most accounts. If you have a large amount of transaction history, it might take up to an hour, and we'll email you when it's ready.

Corrections and Updates

You can update most of your information directly through your account settings. For changes to sensitive information like email addresses, we might ask you to verify your identity first.

If you notice any errors in your financial data or account information, you can correct these immediately through the platform or contact our support team for assistance.

Account Deletion

You can delete your account at any time. Here's what happens when you do:

Your budgets, transaction data, and financial goals are permanently deleted within 30 days
Your account information is removed from our active systems immediately
Some technical logs may remain for up to 90 days for security and legal compliance
We'll send you a confirmation email once the deletion is complete

Cookies and Tracking

We use cookies to keep you logged in and remember your preferences. Most of these are essential for the platform to work properly.

Essential Cookies

These cookies are necessary for basic functionality. They remember that you're logged in, save your dashboard layout preferences, and ensure secure communication between your browser and our servers.

Analytics Cookies

We use minimal analytics to understand which features are most helpful and where users encounter problems. This data is aggregated and anonymized – we can't trace it back to individual accounts.

You can opt out of analytics cookies through your browser settings or our cookie preference center, accessible from your account dashboard.

Data Retention

We keep your information for as long as your account is active, plus reasonable periods afterward to comply with legal requirements and resolve any disputes.

Active Accounts

While your account is active, we retain all your data to provide continuous service. You can delete specific transactions or budget categories at any time, and they're removed immediately.

Inactive Accounts

If you don't log in for 24 months, we'll send you an email asking if you want to keep your account active. If we don't hear back within 60 days, we'll begin the deletion process.

Before deleting anything, we'll send you a final notice with instructions on how to reactivate your account if you want to keep your data.

Legal Requirements

Vietnamese financial regulations require us to keep certain transaction records for up to seven years. This applies mainly to business accounts and specific types of financial data, not personal budgeting information.

International Transfers

Most of your data stays within Vietnam and Singapore. Occasionally, we might need to transfer limited information to service providers in other countries.

Your core financial data – budgets, transactions, and goals – never leaves the Southeast Asian region.

When we do transfer data internationally, we use standard contractual clauses approved by relevant data protection authorities and ensure the receiving party provides adequate protection for your information.

Changes to This Policy

We update this privacy policy when we add new features or when legal requirements change. We don't make changes just for the sake of changing things.

When we make significant changes that affect how we handle your data, we'll notify you by email at least 30 days before the changes take effect. For minor updates or clarifications, we'll post the changes here and update the "Last Updated" date at the top.

You can always find the current version of this policy on our website. If you disagree with any changes, you can delete your account before they take effect.

Vietnamese Privacy Law Compliance

As a Vietnamese company, we comply with local data protection regulations including the Law on Cybersecurity and relevant decrees on personal data protection.

Local Data Protection

Vietnamese residents have specific rights under local law, including the right to request information about data processing activities and to file complaints with relevant authorities if you believe your rights have been violated.

We maintain records of our data processing activities as required by Vietnamese law and are prepared to provide these to authorized government agencies when legally required.

Cross-Border Transfers

Our cross-border data transfers comply with Vietnamese regulations on international data transfers. We've implemented appropriate safeguards and obtained necessary approvals where required.

Privacy Policy